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Customer Support Specialist

SlickPay

Algiers, AlgeriaOn-siteFull-timePermanent contractJunior to Experienced (1-4 years)Open

Overview

SlickPay is a leading fintech company in Algeria that simplifies and secures everyday transactions. To deliver a reliable user experience and support our fast-growing base of users and merchant partners, we are looking for a Customer Support Specialist. Reporting to the Operations Manager, you will be the voice of SlickPay. You will answer support requests, analyze technical or financial incidents, and protect customer satisfaction.

What you will do

  • Customer relationship management: handle incoming user and merchant requests through chat, email, phone, and ticketing channels.
  • Incident resolution: diagnose usage issues, track financial or technical anomalies, and coordinate with the tech team until resolution.
  • Onboarding support: guide new users as they start using SlickPay payment solutions and follow up on their requests.
  • Continuous improvement: identify recurring issues, improve internal FAQ content and response scripts, and share customer feedback with product teams.

Requirements

  • 2 to 5 years of successful experience in customer support, after-sales service, claims, or dispute management, ideally in fintech, banking, e-commerce, or telecoms.
  • Strong command of ticketing and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar tools, plus office software.
  • Excellent written and verbal communication in French and Arabic. English is a plus.
  • Empathy, patience, service mindset, rigor, stress management, and analytical thinking.

Benefits & conditions

  • Central role: directly improve SlickPay user satisfaction and loyalty.
  • Dynamic environment: join an innovative fintech company in a strong growth phase.
  • Work setting: collaborative environment based in Dely Ibrahim.