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Customer Success & Sales Specialist — Fluent French (M/F)

Factory Digitale

Val d'Hydra, AlgiersOn-siteFull-timeExperienced (2–4 years)Open

Overview

The Customer Success & Sales Specialist supports families throughout their journey to ensure satisfaction, retention, and successful outcomes. As part of the Sales and Customer Relations team, you will convert free trials into subscriptions, maintain regular contact with families to maximize engagement, and identify upgrade and renewal opportunities. Your goal is to build lasting trust while contributing directly to the company’s growth.

What you will do

  • Free-trial conversion: contact families who completed a trial, understand their needs and academic goals, present the Initial, Essential, and VIP plans, address objections, and complete enrollments.
  • Family support and customer success: follow up regularly after enrollment, monitor progress toward learning goals, identify dissatisfaction or dropout risks early, and take corrective action.
  • Sales growth and retention: identify upsell, cross-sell, and subscription renewal opportunities while meeting revenue goals and maintaining high customer satisfaction.
  • Customer relationship management: handle requests by phone and Intercom, document every interaction in the CRM, and maintain an active customer portfolio.
  • Internal coordination: work with education and technical teams to share customer feedback and continuously improve the customer journey.

Requirements

  • Communication: native-level written and spoken French, strong listening and persuasion skills, and excellent consultative selling ability.
  • Experience: 2–4 years of successful experience in Customer Success, Account Management, Inside Sales, telesales, or customer relationship management.
  • Technical skills: proficiency with CRM systems, support tools such as Intercom and phone platforms, and needs-analysis techniques.
  • Personal strengths: empathy, energy, perseverance, organization, autonomy, and a strong focus on results and customer satisfaction.

Benefits & conditions

  • Flexible contract options: choose a permanent, fixed-term, or self-employed contract based on your profile.
  • Direct impact: play a key role in the academic success of thousands of students at a high-impact EdTech company.
  • Attractive compensation: competitive base pay plus performance bonuses tied to conversion, revenue, and retention.
  • Career growth: progress into Management, Customer Success Lead, or Business Development roles.