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Sales

Customer Success

Factory Digitale

Val d'Hydra, AlgiersOn-siteFull-timeExperienced (2–4 years preferred)Open

Overview

At the center of our customer satisfaction and sales strategy, the Customer Success & Sales Specialist is the primary contact for property owners and tenants. You will combine high-quality customer care, onboarding, operational follow-up, and retention. Your main goal is to deliver an excellent customer experience, support owners from the moment they sign a management agreement, maximize retention, and identify opportunities to grow their property portfolios through upselling and cross-selling.

What you will do

  • Management agreement conversion and onboarding: contact property owners interested in our rental management services, assess their property needs, present our offers, and secure signed agreements.
  • Owner and tenant support: follow up proactively with owners after their property enters management and respond quickly and accurately to questions about our platform.
  • Sales growth and retention: identify opportunities to add properties to existing portfolios, manage agreement renewals, and take preventive action to reduce vacancies and cancellations.
  • Operational coordination and mediation: connect owners, tenants, and field property managers to resolve incidents, track rent payments, and coordinate urgent work.
  • Customer relationship management: document every interaction in the CRM and share customer feedback to support continuous improvements to the Factory Digitale platform.

Requirements

  • Communication: native or bilingual French with excellent written accuracy and confident, professional phone communication.
  • Experience: 2–4 years of successful experience in Customer Success, Account Management, B2C or B2B service sales, or customer relationship management, ideally in PropTech, real estate, SaaS, or services.
  • Tools: comfortable using modern CRM systems such as HubSpot or Salesforce, support and ticketing platforms, and online management tools.
  • Customer and sales mindset: solution-focused, able to handle complex situations with empathy, and confident in closing and customer retention.
  • Personal strengths: accuracy, autonomy, organization, multitasking, responsiveness, and an interest in real estate and PropTech.

Benefits & conditions

  • Flexible contract options: choose a permanent, fixed-term, or self-employed contract based on your profile.
  • Direct impact: join a fast-growing PropTech company transforming property management.
  • Attractive compensation: competitive base pay plus performance bonuses tied to conversion, customer satisfaction, and retention.
  • Work environment: join a dynamic, stimulating workplace equipped with leading digital tools.